E.PN | Virtual Cards for Ads
technical support
We respect our customers, so please notify us,
when you have any problems with the service.
What is the level of trust to our cards among media platforms?
Our cards are highly trusted and are compatible with almost all advertising services. We are actively fighting with fraudulent actions that affect credibility from media platforms towards our cards. Users violating the company's policy may be banned.
How to block the card?
Go to "Cards" section. Select the card you want to block. Click the "Block" button. Confirm the blocking of the card.
How can I turn on the automatic card replenishment?
When the card is issued, you will be asked to add an option for an automatic replenishment of the card. If you did not use this function and wish to do it later, you need to open "Cards" section, select the card you need and click "Auto-top-up". Enter the required amount and click "Save".
What happens if you forget to top up your card on time?
In this case, your card will be blocked without further possibility to unblock it. For your convenience, use the "auto-top-up" option.
How much does the card service cost?
Universal and Advertising cards from 2-4 USD per month. The service also charges a flat fee of 2.5-5% depending on the amount.
How long does it take to issue a card?
The card will be issued immediately.
How to issue the card?
Choose the "Cards" section, click "Issue a card", choose the type of the card you are interested in and click "Buy", enter the amount you would like to deposit, confirm the terms of the service, click "Issue a new card" button.
Terms of money withdrawal from the card to the account?
The transfer of funds from the card to the account balance takes no more than 1 day.
Is it possible to withdraw money from the service?
Yes, it is possible. The service charges a commission of 10% of the withdrawal amount. Please note that the minimum withdrawal amount is $100
How to view the transactions history?
You can view the history of transactions in the "Transaction history" section. To do that go to the "Cards" section, select the necessary card by clicking on the icon and you will find the transaction history.
How to top up the balance?
Go to the "Accounts" section. Enter the deposit amount (at least 30.00 USD). Choose the "Top up" section. Select the deposit method "BTC" or "USDT". Make the transfer.
Which transactions are prohibited with cards?
Note that it is strictly prohibited to use EPN.NET service for the following operations: to transfer funds to accounts of legal entities registered in Ukraine, Russian Federation and other prohibited countries due to the Bank's policy; to purchase cryptocurrency; to replenish accounts of payment systems, brokerage accounts and currency exchange accounts; to pay for gambling/ betting and dating services. In case of violation of the rules, your account will be blocked without the right to refund.
Why is it necessary to verify the account?
Account verification allows you to issue an unlimited number of cards and get access to additional BINs.
What is the minimum deposit amount?
A minimum deposit amount for the personal account replenishment is 30.00 USD. When issuing a card, the minimum deposit amount is 1.00 USD.
Which BINs best fit to FB/Google/TikTok, etc.?
This information can be viewed in the transaction history. To get that, it's necessary to filter the history by specifying the platform you need and see which BINs were successful.
What is BIN?
Bank identification number, it defines the payment system of the card (Visa, MS, etc.), the country of the issued card, the bank that issued the card, etc. You can independently check our BINs using any BINchecker # https://bincheck.io/
Support service operating hours?
24/7 personal support.
Is it possible to pay for Russian services like Yandex, VK, etc.?
Payments in favor of companies legally registered in the Russian Federation, Ukraine and other countries prohibited due to the bank's policy are not possible. However, you can pay such companies if their accounts are located in other countries. For example, Yandex has a branch in Switzerland (Yandex.Direct Lucern CH). In this case, payments to Yandex are allowed.